Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
Organizations everywhere face mounting pressure to deliver services faster and more efficiently, especially as tech teams remain stretched thin. This customer story shows how Capita used Microsoft Power Platform and Copilot Studio to equip its workforce with custom Copilot agents that handle tasks, answer questions, and free up employees to focus on higher-value work. Read the story to see how low-code tools enabled this transformation. Reach out to VOX ISM to explore how your team could benefit from AI-powered automation.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Capita implemented Copilot?
Capita began with a small trial of Microsoft 365 Copilot across various business areas to assess its benefits. Following positive results, they expanded the pilot quickly, deploying 3,000 licenses. The company also collaborated with Microsoft to ensure compliance with regulations and to leverage best practices for a successful rollout.
What impact has Copilot had on employee experience?
Microsoft 365 Copilot has significantly improved the employee experience at Capita by enabling more efficient workflows and fostering inclusivity. It has helped employees, including those with disabilities and neurodiverse needs, to work more effectively, reducing pressure and enhancing confidence in completing tasks. The tool has also facilitated better communication and collaboration among teams.
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Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
published by VOX ISM
VOX ISM is Canada’s largest Microsoft Dynamics Partner. We specialize in implementing Microsoft business solutions software including Microsoft Dynamics 365 Business Central, CRM, and Office 365. These software solutions enable our customers to compete in today’s digital landscape.
We specialize in workforce skills development and training and offer a variety of courses focussed on improving existing employee skills and teaching new ones.
We have 800+ customers and 20 years of experience in the software industry and we specialize in the Manufacturing and Distribution industries. We have experienced industry consultants including former Plant Managers, Supply Chain Managers, Schedulers, Warehouse & Distribution specialists, Sales and Marketing staff, Controllers, Accountants, and many more on board, who will set up your software implementation and train your staff for business success.
We are based in Toronto with teams across Ontario and in British Columbia & Alberta.
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