Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
Retailers need reliable, real-time financial insight to make informed decisions and deliver better customer experiences. This customer story highlights how Mountain Equipment Company strengthened its finance operations with Dynamics 365 Finance, gaining clearer visibility, streamlined processes, and greater business agility. Read the story to see what's possible and contact VOX ISM to discuss how Dynamics 365 can support your organization's goals.
What prompted MEC to upgrade its ERP system?
MEC's legacy ERP system lacked integration, speed, and visibility, which hindered operational efficiency and inventory accuracy. This made it difficult for MEC to deliver seamless omnichannel experiences. The upgrade to Microsoft Dynamics 365 aimed to streamline operations and enhance oversight across its retail activities.
How has Dynamics 365 improved MEC's operations?
With Dynamics 365, MEC has improved efficiency and accelerated reporting. Financial reporting is now faster and more flexible, and transaction times at the point of sale have dropped by nearly 50%. The platform also provides real-time inventory visibility, allowing for proactive decision-making that enhances stock availability and reduces carrying costs.
What benefits has MEC seen from its loyalty program?
Since launching the loyalty program, MEC has observed that participating members spend, on average, 25% more. This increase highlights the value of having a well-integrated system that fosters strong customer connections and enhances engagement.
Mountain Equipment Company gears up for better customer experience with Dynamics 365 | Microsoft Customer Stories
published by VOX ISM
VOX ISM is Canada’s largest Microsoft Dynamics Partner. We specialize in implementing Microsoft business solutions software including Microsoft Dynamics 365 Business Central, CRM, and Office 365. These software solutions enable our customers to compete in today’s digital landscape.
We specialize in workforce skills development and training and offer a variety of courses focussed on improving existing employee skills and teaching new ones.
We have 800+ customers and 20 years of experience in the software industry and we specialize in the Manufacturing and Distribution industries. We have experienced industry consultants including former Plant Managers, Supply Chain Managers, Schedulers, Warehouse & Distribution specialists, Sales and Marketing staff, Controllers, Accountants, and many more on board, who will set up your software implementation and train your staff for business success.
We are based in Toronto with teams across Ontario and in British Columbia & Alberta.
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